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Title
Text copied to clipboard!After Sales Manager
Description
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We are looking for an experienced and customer-focused After Sales Manager to lead our post-sales support operations. The ideal candidate will be responsible for ensuring customer satisfaction, managing service teams, and developing strategies to improve after-sales services. This role requires a strong understanding of customer service principles, technical knowledge of the products or services offered, and the ability to lead and motivate a team.
As an After Sales Manager, you will oversee the entire after-sales process, including warranty services, repairs, customer feedback, and service quality assurance. You will work closely with other departments such as sales, logistics, and product development to ensure a seamless customer experience. Your goal will be to enhance customer loyalty and retention by delivering exceptional service and support.
Key responsibilities include managing service teams, setting performance targets, analyzing service data, and implementing improvements. You will also be responsible for handling escalated customer issues, training staff, and ensuring compliance with company policies and industry regulations. The role demands excellent communication, problem-solving, and leadership skills.
This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering high-quality customer service. If you have a background in after-sales support, technical services, or customer relationship management, and are looking to take the next step in your career, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Manage and lead the after-sales service team
- Develop and implement after-sales strategies and processes
- Monitor customer satisfaction and address service issues
- Coordinate with other departments to ensure service quality
- Analyze service data and generate performance reports
- Handle escalated customer complaints and resolve issues
- Train and mentor after-sales staff
- Ensure compliance with company policies and industry standards
- Maintain service documentation and records
- Identify opportunities to improve customer service and retention
Requirements
Text copied to clipboard!- Bachelor’s degree in Business, Engineering, or related field
- Proven experience in after-sales or customer service management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Analytical and problem-solving skills
- Familiarity with CRM and service management software
- Ability to handle customer complaints professionally
- Knowledge of product technical specifications
- Organizational and time management skills
- Customer-focused mindset
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in after-sales management?
- Can you describe a time you resolved a major customer issue?
- What strategies have you used to improve customer satisfaction?
- How do you manage and motivate your team?
- What CRM or service tools are you familiar with?
- How do you handle service escalations?
- What KPIs do you track for after-sales performance?
- How do you ensure compliance with service standards?
- Describe your experience with technical products or services.
- What is your approach to training new team members?
